Return Policy

Return Eligibility

To ensure the best experience for all our comfort-first fashion customers, returned items must meet the following conditions:

Eligible Returns

• Items returned within 30 days of purchase from khexsmyx
• Garments in their original condition with tags attached
• Items that haven't been worn except for fitting purposes
• Original packaging and fabric care instructions included
• Proof of purchase (receipt or order confirmation)

Non-Returnable Items

• Personalized or custom-tailored comfort clothing items
• Items damaged by improper care or washing
• Garments with signs of excessive wear beyond trying on
• Items without original tags or in damaged packaging
• Undergarments or intimate apparel for hygiene reasons

How to Return Your Items

Returning your khexsmyx comfort-first fashion items is simple and hassle-free:

Exchanges and Size Changes

Finding the perfect fit is essential for comfort-first fashion. We offer flexible exchange options:

Size Exchanges

• Free size exchanges within 30 days for khexsmyx garments
• Priority processing for size-related comfort concerns
• Personal consultation available to find your ideal fit
• Multiple size tries available for difficult-to-fit items

Color and Style Exchanges

• Exchange for different colors in the same comfort clothing style
• Upgrade or change to similar comfort-level garments
• Fabric preference changes (organic cotton to bamboo, etc.)
• Style adjustments to better suit your comfort needs

Refund Process

We process refunds promptly once we receive your returned khexsmyx comfort-first fashion items:

Refund Timeline

• Items inspected within 2-3 business days of receipt
• Refund processed within 5-7 business days after approval
• Refunds issued to original payment method
• Email confirmation sent when refund is processed

Refund Amount

• Full purchase price refunded for eligible comfort clothing returns
• Original shipping costs refunded for defective items
• Return shipping provided free of charge by khexsmyx
• No restocking fees for standard returns

Special Circumstances

Defective Items

If you receive a defective khexsmyx comfort clothing item:

• Contact us immediately for priority handling
• Full refund or replacement at no cost to you
• Expedited shipping for replacement items
• Quality control investigation to prevent future issues

Comfort Concerns

If our comfort-first fashion doesn't meet your comfort expectations:

• Extended return window for comfort-related concerns
• Personal consultation to understand your specific needs
• Recommendations for alternative fabrics or styles
• Custom solutions when possible for unique comfort requirements

International Returns

For international customers purchasing khexsmyx items:

• Contact us before returning for specific instructions
• Return shipping assistance provided on case-by-case basis
• Customs and duty considerations explained
• Alternative solutions explored when shipping is challenging

Fabric Care and Returns

Proper care of your khexsmyx comfort-first fashion items is important for eligibility:

Before First Use

• Try on items carefully without removing tags
• Test fit in clean, indoor environment
• Avoid contact with lotions, perfumes, or makeup
• Keep original packaging until you're satisfied

If You Need to Return

• Fold items carefully in original packaging
• Include all original tags and care instruction cards
• Use our provided return packaging when possible
• Include a note about specific comfort concerns if applicable

Need Return Support?

Our customer service team is here to help with any questions about returning your khexsmyx comfort-first fashion items: